Shipping, Cancellations & Returns Policy

Cancelling an order

Most of our products are made to order for each customer, according to their choices — including dimensions, fabric type, color, finishes and other features.

Under Section 14C(d)(1) of the Israeli Consumer Protection Law, 1981, an order for a product made specially for the customer to their own measurements or requirements cannot be cancelled.

Accordingly, once an order has been approved and production has begun, the order cannot be cancelled and no refund will be given.

Where a defect is found that originates in the production process or is our responsibility, we will act, at our reasonable professional discretion, to repair the fault, replace the product, or offer another solution appropriate to the circumstances.

Shipping & delivery

Delivery times are listed on the product pages and may vary depending on the product type, the size of the order and its specifications.

We make every effort to meet the stated delivery times. However, delays arising from circumstances beyond our control — including force majeure, supplier delays, strikes, extreme weather or other factors outside our control — will not be considered a breach of our obligations.

It is the customer's responsibility to confirm in advance that there is suitable access for bringing the product into the home, including doorways, stairwells, elevators and passageways. If special lifting equipment or another non-standard solution is required to deliver the product, the cost will be borne by the customer.

Warranty

We provide a warranty on our products according to the product type and the warranty terms given to the customer at the time of purchase.

The warranty does not cover:

• •Natural wear and tear from ordinary use.
• •Tears, stains or damage caused by use or care that does not follow the instructions.
• •Damage caused by the customer transporting the product themselves.